We bought our dream house in October 2016, but it was plagued with water intrusion, high humidity, and mold issues in the crawlspace. On top of that, the crawlspace conditions, as well as some equipment failure, had destroyed the old fiberglass ducts on our 5 ton HVAC system.
I called First Class to quote just the duct replacement. Sean was extremely knowledgeable, and while he was at the house, he recommended I get an inspection of the crawlspace done by Allen, their in-house home performance expert. Allen was able to inspect the crawlspace the next day. His experience was unmatched by any of the crawlspace companies that had already provided us quotes. He explained how his approach to crawlspace drainage, insulation, and encapsulation would solve our problem for life, and also how we could apply for energy efficient rebates. Allen is not a pushy salesman, and he knows what he's doing.
Both Sean and Allen provided quotes within 24 hours. They then worked with me over the course of two weeks on every little detail that I wanted accounted for in the project. Allen's attention to detail and value proposition even convinced me to let them handle the installation of new perimeter drainage and sump pumps, which I had planned to do myself.
We then entrusted First Class with the whole project end-to-end. They handled a full supply and return duct replacement on our main system (as well as many other small HVAC fixes and upgrades), coordinating with an energy auditor to perform the testing we needed to apply for rebates, coordinated a mold remediation company to clean the crawlspace before encapsulation, new French drain and sump pumps, new electric to the crawlspace for the pumps, and full crawlspace insulation, air sealing, and encapsulation. They were able to start only days after we signed the contract, and then worked under our house for almost 3 weeks straight. Their crew managers communicated with me throughout the whole project and made sure no tiny detail was missed. They were extremely polite when communicating with my wife, who was home on maternity leave while they worked.
Extremely professional crew. Thank you to Allen, Sean, Nate and all the other employees that worked on the project. We have total piece of mind about our crawlspace now, and they did it for a better price than some of the leading crawlspace companies in the area. We will be using them again for a service contract and for when we need the other HVAC system replaced or upgraded.
If you want to deal with people who understand you, this is the place to call. They were able to come out the day we called, listened to our problem, and went to work fast on it. We need a new Furnace and they are making the process as painless as possible. Fast and Friendly Service 100%
Just wanted to say thank you to Blake Hitch for his professionalism and outstanding customer service! I had never used First Class before and I needed a new hot water heater and thought I wanted to go to a tankless. I went thru the Home Depot website and they referred me to First Class. Blake came out last week to do a quote. He listened to what I wanted (or thought I wanted) and explained to me how a tankless really worked. He then discussed the other options I had. I made the decision that evening and a week later here he was with his helper and installed my new hot water heater. I had to do NOTHING! He ordered it, picked it up and delivered it to my home. Proceeded to remove the old one and installed the new one. Made sure All was working as it should, registered it and even processed the extended warranty. I literally had to do nothing!! Very unusual on the Eastern Shore to receive this quality customer service. Being in the customer service field I more than appreciated. First Class is lucky to have an employee of this caliber! Thank you again Blake!!
I had a great experience today when First Class came to fix my air conditioner. Buddy was very professional, not only did he fix my air conditioner, he also explained what was wrong with my air conditioner in a way I could understand. Buddy was friendly, courteous and my two old English sheepdog's absolutely loved him!
First Class is a terrific service provider for all of your heating, cooling and plumbing needs! We choose first class because they treat us well and keep us informed of the process!
I was really impressed with the radio ad. I will be calling you soon to check out the air conditioner before it gets hot. You can't beat the price for an air conditioner check up. Great Co. Great name, because you are FIRST CLASS.
Now I know why you call your company First Class. That's exactly what you are. You answered my call quickly, you came to the house early, you fixed the problem and even told me about an impending problem.
That night happened in the fall, and you took me at my word that I would put the check in the mail on Saturday. Thank you, thank you, thank you. I will recommend you to all my friends and I will use you again if need be. Even though I did not meet the service person, Mike, he was very polite and considerate. You are to be congratulated on such great service.
To First Class, thank you so much for a job well done. I love my new furnace and A C unit. Josh and Tom Hurst were great and they explained everything and I understood it too! Thanks for everything!
It's a pleasure to do business with First Class HVAC. The quality, the servicemen, and the management were very experienced, very neat, polite and skilled. I highly recommend the company and can be called on to vouch for the workmanship.
Recently our conditioning stopped working during a difficult & stressful period of time for us due to my wife just having back surgery.
After an emergency call to your office your company truly performed in a "First Class" manner.
Thanks to your knowledgeable and extremely caring technicians Gary and Buddy and the support from your office staff we received a "high level of priority service."
The attention that our air conditioning problem received was exceptional.
We appreciate what you did for us and thank you so very much.
I am writing this letter in order that I might share my most sincere appreciation for the wonderful service I received from your company most recently. Just within the past week, I have had a new heating and air conditioning system put in my home. Two of your employees, Tom and Josh, did a most professional job. They were always polite and considerate of my family and myself as they worked. Our home was kept neat and clean during the two days that they installed our system, as they constantly cleaned up after themselves and kept their materials together. No detail was too small, and I am 100% confident that I now have a most efficient and reliable system that will keep my home comfortable for my family and I, no matter what the weather conditions. You have two superior employees working for your business, and in this day and time, that is something for which one needs to be grateful.
We recently had our crawl space encapsulated and our air conditioning units replaced courtesy of First Class. We could not have been more satisfied with the service and professionalism of the sales men and both crews who worked at our house. Duane, who sold the AC units, was prompt and thorough in evaluating our situation and recommending what would best meet our AC needs. He also recommended we have our crawl space inspected by Al who is an expert in home performance. This was something we had talked about doing so we jumped at this opportunity. Al stopped by on the next day, inspected our crawl space, and impressed us with how knowledgeable he was about the health of a home. We decided that the recommendation he made was right for us. Both Duane and Al collaborated to schedule the work to be done quickly and in the most efficient way
The AC installation crew included Ben, Chris and Chad as well as Jacob and Alex. They were professional and efficient and very considerate while working in our home. They answered all questions and were very patient in explaining how to manage and control the new "smart" thermostats installed.
The crawl space encapsulation crew included Nate, Gavin and Juan. Likewise, they were most polite, professional and efficient in completing the work. They went out of their way to make sure our house looked undisturbed after each day's work. In fact, the access to the crawl space now looks even better.
Thank you, First Class, for a job well done. Each of your employees mentioned above truly demonstrated your company's name.
In the beginning of September(when the temps were in the 90's)our central A/C died. We called and they sent a technician named Mike who found the problem and got it up and running at a reasonable price. Yesterday(9/21/16)our unit quit again and we called this morning and Mike came back and found the part needed to be replaced. In very short order the unit was once again humming along! Excellent service and we will be using this company again when the need comes along! Since the part was warrantied-there was N/C which is wonderful.
Today First Class came to do their yearly AC check-up. Johnny was very courteous and professional as he conducted his check list, and very tolerant of his new "assistant", my overly friendly lab! I appreciate the prompt service, as well.