Our Staff

Click on a staff member below to learn more:

Tim Pulice

Tim Pulice

Tim Pulice

Tim Pulice

Owner/President

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Hi, I am Tim Pulice. I am the owner of First Class Heating & A/C, Inc, and accessible at any time. I never feel hassled by a customer's wants and needs, so feel free to call me anytime for any reason. Thank you for choosing our company.

Paula Weir-Emerick

Paula Weir-Emerick

Paula Weir-Emerick

Paula Weir-Emerick

HR Manager

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I am Paula Weir-Emerick, HR Manager/Credit at First Class Heating & A/C, Inc. I've been with First Class since January 2007. I have over 25 years of office experience. I handle A/P, A/R, and employee relations. You can reach out to me via email or by calling our office. I am a notary for the state of Delaware. Please feel free to contact me for any of your heating, A/C, or plumbing needs.

Janell Megee

Janell Megee

Janell Megee

Janell Megee

Operations Manager

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With over 18 years of experience, I am responsible for making sure you receive the First Class experience. I am qualified to field any questions regarding all facets of our business. As a notary for the State of Delaware, there are no delays with your paperwork. If “Preventative Maintenance” is something that you would like to know more about, give us a call to see how we can $ave you money.

Allen Luzak

Allen Luzak

Allen Luzak

Allen Luzak

Home Performance Division Manager

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Allen's 30+ years of Home Performance and Building Science experience, specializing in diagnostics of homes that do not perform and working to solve comfort complaints and high energy bills is a valuable asset to First Class HVAC. Allen also has extensive experience is crawl space encapsulation and solving mold and moisture problems.

Debbie Gordon

Debbie Gordon

Debbie Gordon

Debbie Gordon

Office Manager

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Debbie joined First Class over a year ago as one of our Customer Service Representative. You are in good hands with Debbie as she handles customer care for new Installations and Home Performance jobs that are scheduled.

Sean Walsh

Sean Walsh

Sean Walsh

Sean Walsh

Comfort Advisor & Sales Manager

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My name is Sean Walsh and I am a Comfort Advisor at First Class Heating & A/C, Inc. Feel free to contact me at any time as I am always available to aid our customers with all of their Heating , A/C, and plumbing needs.

Steve Wanner

Steve Wanner

Steve Wanner

Steve Wanner

Comfort Advisor

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Steve Wanner has been in the heating and cooling industry for over 22 years. He has done everything from installing heating and air conditioning systems to bidding jobs for a wholesale HVAC company and has been selling systems in a retail capacity for over 16 years. Steve has been trained is all factions of the HVAC estimating process including performing Manual J load calculations and proper equipment match ups for the most energy efficient systems. Steve has a wonderful wife of seven years and two beautiful girls. In his downtime he likes to spend time with the family going to the beach, the park and boating.

Mike Kardos

Mike Kardos

Mike Kardos

Mike Kardos

Northern Division Manager

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Mike Kardos is one of our seasoned Technicians as he has been a part of the First Class Family for 8 plus years.. Efficient and courteous he has been in the industry for 17 years and attended a VO- Tech High School for HVAC.

Earl

Earl "Buddy" Rode

Earl

Earl "Buddy" Rode

Service Technician

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Buddy has been with First Class for over six years and working in HVAC services for over 27 years and is EP Certified. Buddy is very hands on with our customers. You can expect a phone call from Buddy prior to your appointment to better access your issue. Buddy has been a Delaware resident since 2003 and in his down time enjoys going fishing and loves animals.

Jamey Turner

Jamey Turner

Jamey Turner

Jamey Turner

Service Technician

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Jamey completed a 3 year heating, ventilation, air conditioning, and refrigeration program at Patrick Henry Community College in Martinsville Virginia. He is a factory trained Bryant and Diakin technician with years of experience on all types of equipment from hydronic/geothermal systems to duel fuel heating as well as ductless and air to air heat pumps. He has a proven track record in customer service. Jamey has been with First Class for over three years and is a valuable asset to our company.

Duane Willey

Duane Willey

Duane Willey

Duane Willey

Comfort Advisor

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With over 18 years in the Heating and Air Conditioning business, Duane is able and qualified to help with any of your replacement needs. He is experienced in installations, layout, design, project management and replacement systems. Duane is a Local being raised in Salisbury, MD and has been married for 18 years, is a devoted family man with two wonderful children and is a sports fanatic. He enjoys coaching his daughters’ fast pitch softball team, playing slow pitch softball, playing basketball with my son and watching all sports on TV.

RJ Hitch

RJ Hitch

RJ Hitch

RJ Hitch

Service Technician

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Hi, My name is RJ and I am the Service Tech Manager at First Class Heating & A/C, Inc. I am NATE certified and available to answer any questions that homeowners may have about their existing system.

Brett Lutz

Brett Lutz

Brett Lutz

Brett Lutz

Service Technician

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Brett is our newest Service Team Member at First Class. He comes to us with over 4 years experience, graduating from Penn Foster with a career diploma and is gas tight certified with Type 2 cfc's. He is happy to join our team and looking forward to helping you be comfortable.

Blake Hitch

Blake Hitch

Blake Hitch

Blake Hitch

Plumber

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Blake Hitch comes to First Class with over 22 years of Plumbing experience. He can handle your residential or commercial Plumbing needs. Blake being a Delaware native you can expect courteous and expert care.

Connor McDonald

Connor McDonald

Connor McDonald

Connor McDonald

Lead Generator Manager

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Josh Hurst

Josh Hurst

Josh Hurst

Josh Hurst

Installation Manager

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Josh has been with First Class for over 15 years and has 20 years experience in the installation field. Josh is well versed in finding common sense solutions to issues that may arise while on a job site. He has extensive experience and knowledge with duct work layout and design. Josh has been married for over 8 years to his wonderful wife and they have 2 amazing boys.

 

Laura Hitchens

Laura Hitchens

Laura Hitchens

Laura Hitchens

Customer Service Representative

Laura was born and raised on the Eastern Shore. After completing school for nursing, she realized her true passion was in Customer Service. With 10 years of experience she guarantees to exceed your expectations and continue to make the Customers’ satisfaction a priority. When Laura is not working she likes to spend time with her children and family. They enjoy the beach and being outdoors. She loves watching her kids play softball, baseball, riding horses and dancing

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EMERGENCY SERVICE - CALL TODAY!

New Castle: (302) 834-5100

Sussex: (302) 934-8900

Kent: (302) 697-4200

Maryland: (410) 742-2121